Returns & Exchanges

If something is wrong with your order, contact us by phone or WhatsApp and we will work with you on it. Before requesting a return or exchange - Contact us first so we can confirm the product and the reason. - Keep the product in its original condition and packaging where possible. - Have your order details available (name, phone number and order date). What we may not be able to accept - Products that have been installed, modified or damaged after collection. - Electrical products that have been wired incorrectly. Return and exchange decisions are handled case by case and, where a manufacturer is involved, according to that manufacturer's own policy. Contact us to start a request.